⚠️Important Alert: USPS, UPS & Fedex are currently experiencing severe backlogs & delay in their shipping services. JMPC is not responsible for these delays. We do not offer refunds for these delayed packages as this matter is out of our control. Be aware that your package will be en route to you, but may take longer than usual. We provide the tracking numbers for your packages once they ship. Thank you for your kindness & patience and supporting our small business during the Covid-19 Global Pandemic.
We ship to all USA States.
HOW LONG TO RECEIVE MY ORDER? (*See Alert Up Above)
Typically we have your order fulfilled (prepared) in roughly 48 -72 business hrs and it is then ready to be shipped to you.
During sales, holidays, special product launches, pre-order mailouts etc, this general time period may increase by a few business days as we pack large quantities of product. We fulfill purchases in the order they are received in our online system. Please reasonably allow time for us to prepare your order during these peak sales times. We pack your paint products very carefully.
*Our business ship out days/hours does not include holidays & weekends. We ship out the standard business days of Monday-Friday, 8-4 PM EST.
Once your package is in the hands of USPS or UPS, delivery time is out of our control. We are not the shipping company. (*Be aware some delays may occur during transport due to the COVID-19 Global Pandemic, and especially during/around the Christmas shopping season. JMPC is not responsible for any potential shipping delays by the carrier. No refunds will be issued due to carrier delays)
You are given a tracking number to follow, which is sent to email address you provided at checkout. When you order online, the mailing service may indicate the general time period of shipping from our headquarters to your address given. The "shipping time" does not include the time it will take to fulfill your order. It is purely the CARRIERS GUESS (*which may be wrong sometimes due to issues on their end) of how long it will be to arrive at your address once in their possession. This refers only to transit time of the package by USPS/UPS. It DOES NOT include packing/preparing time of the order by Junk Monkey Paint Company. You may reach out to the shipping carrier with your tracking number regarding any information regarding your shipment at any time. We are not aware of any carrier that will guarantee any shipping/transit time due to things out of their control.
To clarify: Some shipping services provide an estimate for the number of days that it will take the carrier to deliver the item to you, the buyer. This transit time does not include the seller's (Junk Monkey Paint Company) handling & packing time. Transit time includes normal weekdays. Often Saturdays, Sundays, and major holidays are not included in transit time estimates.
The estimated shipping times displayed/provided by these shipping services on our website as you checkout are not guaranteed. The ETA is calculated by the shipper and does not account for extenuating circumstances that can occur.
*Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. International shipping will take longer to arrive by carrier than orders placed within the USA.
*Our Junk Monkey Clothing is fulfilled by a third-party print on demand vendor. Shipping details for those separate specific items are provided via the vendor website.
We currently offer free shipping (meaning we pay it for you) when you place/pay for a SINGLE order online through our website of Junk Monkey Paint Products that totals more than $99 *excluding taxes. USA Contiguous 48 states only. *This does not mean multiple orders that add up to more than $99, rather a SINGLE transaction/order. If you place multiple orders, we do not bundle or add them up for you. It is your responsibility to place your order accordingly if you would like to qualify for this special free shipping on single orders. When you qualify you will be alerted during the checkout process and you can select free shipping. *This offer does not apply to our retailer program.
HOW DOES PRE-ORDER WORK?
Sometimes we give you a chance to reserve your items before they are finished making and hit the shelves. With high demand on our special products things can sell out rather quickly. Pre-order allows you to purchase the item so when it is available, you are first in line to receive it and guaranteed to get it. Important: Pre-order products will ship to you once they are ready to ship. We state the estimated shipping time in the description of that product. IF YOU ORDER ANYTHING ADDITIONAL BESIDES PRE-ORDERED ITEMS IN YOUR ONLINE ORDER. PLEASE UNDERSTAND All ITEMS WILL SHIP TOGETHER AT ONCE WHEN THE PRE-ORDERED ITEM(S) IS READY. IF YOU NEED ADDITIONAL ITEMS NOW, PLEASE MAKE A SEPARATE ORDER SO IT CAN SHIP AS USUAL AND SEPARATELY. ANY QUESTIONS PLEASE EMAIL US AT JUNKMONKEYPAINT@GMAIL.COM